Refund policy

Returns and refunds

LIO Move accepts returns and refunds under the conditions below.

Change-of-mind returns

For a size or color preference change, contact erika@lionlifts.com with your order number within 8 days including the day of delivery. The item must be unused and unwashed, with its tags, accessories and original packaging. Please wait for return instructions before sending anything back.

For hygiene reasons, underwear can be returned for a change of mind only if unopened. Defective or incorrectly delivered underwear is covered by the section below even if opened.

You pay return shipping for change-of-mind returns. If you would prefer an exchange, we will check availability and advise you individually.

Defects and incorrect items

If an item arrives damaged, defective or different from what you ordered, contact erika@lionlifts.com as soon as possible with your order number and photos. We will advise on a return, replacement or refund. LIO Move pays return shipping in these cases. Your rights under applicable law are not limited.

Refunds and cancellations

After we receive and inspect a returned item, we normally initiate a refund to the original payment method within 10 business days. Your payment provider may take longer to show it. To request cancellation before dispatch, contact us as soon as possible. Once an order has shipped, the return conditions above apply.

Contact: erika@lionlifts.com